Answer
No, near 99% of the doors could install Philips smart locks. As long as the thickness of the door is between 38mm-120mm and the door gap is greater than 3mm (equal to the thickness of two coins), most of the Philips smart locks could be installed. Even for the glass door, it also could be installed when the width of the frame bar is greater than 110mm. So, Philips smart lock is featured with high matching ability.

Answer
The safe handle function is to prevent people with ulterior motives from using special tools which could pass through the peephole and press down the handle from indoors to open the door. For Philips push-pull smart lock, its inside escutcheon adopts a handleless design. While the smart lever lock employs a safe handle button. Besides, this function is also beneficial to prevent the child and pet from opening the door casually.

Answer
There is no good or bad on them but differs in the way to unlock. After successful verification, for Philips semi-automatic smart lock, you need to press down the handle to open the door, and lift up the handle to lock. While for Philips automatic smart lock, its lock bolt would automatically retract and mortise would automatically pop out. Then, the door could be opened by slightly pushing and locked automatically after the door is closed. Different lock mortises have different ways to open the door. It is better to choose the right one according to your favorite usage habits.

Answer
Smart locks such as Philips 9300, 9200 and DDL702E adopt 924C fully automatic lock mortise which belongs to national standard lock mortise and employs a die-casting integrated structure design with strong anti-destructive ability. Besides, its lock bolt is made of 304 stainless steel with strong anti-prying, anti-sawing and anti-collision abilities, which could effectively reduce the risk of violent unlocking. Equipped with 924C mortise, the door could be automatically locked without any unnecessary operations when the door is closed. The most important role of a door lock should play is to give the family sufficient sense of security. And a good lock mortise is the key to ensure the safety of the lock. So you should know the type of lock mortise before you make a purchasing decision.

Answer
As an entry-level security product, the Philips smart lock is equipped with multiple alert functions like abnormal bolt alert to inform users of the lock status in time. When the lock fails to lock or unlock and causes a latch bolt abnormal situation, the alert would be triggered to remind that it is improperly locked. Low battery alert. When the battery power is less than 20%, it would trigger the alert and inform to replace the battery in time. Anti-dismantling alarm, the alert would be triggered if the lock mortise doesn’t fit with the door crack and latch bolt hole, which could effectively avoid the violent unlocking of the door. The outside forced alert. Under this model, the alert would be triggered if you unlocked it from indoors. Smart locks with networked functions would also push the alert information to the APP in real-time, allowing you to easily grasp the lock status and protect your home safe even when you go out.

Answer
If you forget the PIN code, you could use fingerprint, key tag or other verification methods to open the door and enter the master mode to add or delete PIN code. But, if you forget the master PIN code, you could restore it to default settings so that the master PIN code would be restored to the initial master PIN code (12345678) How to set [RES] mode? You need to find the hole labeled with [RES] on the indoors inside escutcheon, then double-clicking or press for 3 seconds (depending on the product model). But please pay attention, it should be noted that all the previous setting data would be cleared after you press the [RES] button. So, to keep our current setting data, it is better to remember the PIN code.

Answer
As an entry-level security product, the Philips smart lock is equipped with multiple alert functions like abnormal bolt alert to inform users of the lock status in time. When the lock fails to lock or unlock and causes a latch bolt abnormal situation, the alert would be triggered to remind that it is improperly locked. Low battery alert. When the battery power is less than 20%, it would trigger the alert and inform to replace the battery in time. Anti-dismantling alarm, the alert would be triggered if the lock mortise doesn’t fit with the door crack and latch bolt hole, which could effectively avoid the violent unlocking of the door. The outside forced alert. Under this model, the alert would be triggered if you unlocked it from indoors. Smart locks with networked functions would also push the alert information to the APP in real-time, allowing you to easily grasp the lock status and protect your home safe even when you go out.

Answer
The free handle, also known as the safety handle, is suitable for the smart level door lock. When there is no unlocking verification, the handle is in the free state. Then, you could press down and turn the handle but the door wouldn’t be opened. Only fingerprint, PIN code and other unlocking methods could the motor drive the clutch to press the handle and unlock. So, the free state is good to protect the smart lock. One is to prevent some people with ulterior motives from forcibly pressing down the door and destroying the lock’s internal parts to unlock. The second is to prolong the useful lifespan of the lock. If the handle is forcibly pressed down for a long time, it would damage the internal parts of the lock as well.

Answer
Many people are panicked when their smart lock is locked by the system. Because of the multiple verification failure cases caused by carelessness, the voice prompt would inform “the system is locked” which makes you think that the smart lock doesn’t work. Actually, it would restore to normal in 3 to 5 minutes. This is the system lock alert function of the Philips smart lock which is to prevent people with ulterior motives from trying to unlock the lock by breaking the fingerprint or PIN code. For example, the smart lock system would be locked for 3 minutes if the fingerprint, PIN code and key tag are entered incorrectly for 5 consecutive times. Then, neither fingerprint nor PIN code couldn’t be entered at this time. This is smart protection of smart locks for home security.

Answer
It is recommended to choose Philips DDL702 facial recognition smart lock that could meet your various demands for caring for your children. Commonly, we couldn’t free our hands to take out the key when our hands are full of stuff related to the baby. Then, a facial recognition unlocking could help us out of this situation and open the door easily. Besides, it also employs an indoor anti-touching mode design. The door could be unlocked by double-clicking the [OPEN] button or pressing the rotary knob. All of these could prevent children from opening the door and reduce the safety hazard. Moreover, after the facial recognition smart lock is connected with the APP, you could view the unlocking records and PIN information anytime. So, if your child unlocks the door, the APP would send you a prompt message and let you know whether your child has gone home.

Answer
It is recommended to choose Philips DDL702 facial recognition smart lock. In addition to unlocking methods such as fingerprint and PIN code, facial recognition could also be used to unlock, which handles the situation when the fingerprints of the elderly and children are not clear enough. Philips smart lock also has a built-in large wide-angle lens which could easily cope with the height difference of family members (125cm-200cm). The door could be unlocked when you just look up or look down before the lock within the stated distance. It is very convenient for the elderly and children, and suitable for the whole family.

Answer
Both photo and video couldn’t unlock the door. Philips DDL702 facial recognition lock employs SenseTime binocular recognition technology. The dual-camera design could simulate human eye imaging to obtain three-dimensional data and form 3D visual imaging, which could easily distinguish pictures, images, makeup and other situations. According to data collected from the laboratory, its false accept rate is less than 0.0001% with a higher security index. Even in the dark environment of the night, the intelligent light supplement function of the smart lock could accurately capture facial information and adapt to various light intensities without fear of darkness.